Privacy Policy of 747phlive

Who We Are

This Privacy Policy is issued by 747phlive ("Company," "we," "us," or "our"), the operator of the online gaming platform accessible at 747phlive.org (the "Platform"). 747phlive provides online casino games, live dealer tables, slot games, bingo, and sports betting services to players in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations, 747phlive acts as the Personal Information Controller with respect to the personal data of its registered players and website visitors.

Personal Data We Collect

747phlive collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address (including barangay, city, and province)
• Email address and mobile number
• Nationality and country of residence

2.2 Verification & KYC Documents

• Copies of government-issued identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial Information

• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name and number for BPI, BDO, Metrobank, or UnionBank)
• Transaction history, including deposits, withdrawals, and bonus credits
• Account balance information

Note: 747phlive does not store full card numbers or complete banking credentials. Payment processing is handled by certified third-party payment processors, and only tokenized or reference data is retained on our systems.

2.4 Gaming & Behavioral Data

• Game history, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)
• Bonus and promotion participation records

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookies and similar tracking technology data (see Section 7)

2.6 Communications Data

• Records of your interactions with 747phlive customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

How We Collect Your Data

747phlive collects personal data through the following means:

1. Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions.
2. Automatically — through cookies, web beacons, and server logs when you browse or use the Platform (see Section 7 for details).
3. From third-party service providers — including payment processors (e.g., GCash, PayMaya), identity verification services, and fraud detection partners, who may share data with us as part of their service delivery.
4. From publicly available sources — where permitted by law, such as public records or regulatory databases, for the purpose of verifying your identity or complying with anti-money laundering obligations.

How We Use Your Personal Data

747phlive uses the personal data we collect for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 747phlive processes your personal data on the following legal bases:

• Contractual necessity — processing is required to fulfill our obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation — processing is necessary to comply with applicable laws and regulations, including anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act itself.
• Legitimate interests — processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent — for certain processing activities, such as sending you marketing communications or using non-essential cookies, we will obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Personal Data

747phlive does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers & Processors

We engage trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All processors are contractually bound to handle your data in accordance with the DPA and our instructions.

6.2 Regulatory & Law Enforcement Authorities

We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 747phlive's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.

Cookies & Tracking Technologies

747phlive uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out at any time.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the 747phlive Platform, including your ability to log in or access certain features.

Data Retention

747phlive retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments.
• KYC documents: Retained for the duration of the account relationship and for five (5) years thereafter, or longer if required by a regulatory investigation or legal proceeding.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

Data Security

747phlive implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

1. SSL/TLS encryption for all data transmitted between your device and our servers.
2. Encryption of sensitive data at rest, including identity documents and financial records.
3. Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their specific role.
4. Regular security audits, vulnerability assessments, and penetration testing of our systems.
5. Multi-factor authentication requirements for administrative access to systems containing personal data.
6. Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 747phlive login credentials and for notifying us immediately if you suspect unauthorized access to your account.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 747phlive:

• Right to be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that 747phlive has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verified requests within fifteen (15) business days, or within the timeframe required by applicable law.

Children's Privacy

The 747phlive Platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 747phlive Platform, please contact us immediately at the details provided in Section 13 so that we can investigate and take appropriate action.

Updates to This Privacy Policy

747phlive reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will notify you by email to your registered address or by a prominent notice on the Platform prior to the changes taking effect. Your continued use of the 747phlive Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how 747phlive protects your personal data.

Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 747phlive, please contact our designated Data Protection Officer (DPO):

• Data Protection Officer: 747phlive Privacy Office
• Email: [email protected]
• Live Chat: Available 24/7 on the 747phlive Platform — select "Privacy & Data" from the support menu.
• Response Time: We aim to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within fifteen (15) business days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.